Support

Macintosh Compatibility

OSX Lion

When Apple released OSX Lion they made some changes that prevent most of our titles from running. All versions of Client Manager, Speech Visualization, Sight Words DVD and Articulation IV will run on Lion. We are in the process of updating the rest of our titles and as of 2011-11-01 most of our titles have been upgdated: Artic Games R, S, and L will be available shortly and we're working on the Its a... games and Everyday Language. Compatible titles have an L next to the version number. Details on upgrading are found at the Replacement Program page.

If you have a title that is not yet updated, give us a call or drop us an email (Tech-Support @ our domain name) and we'll move it up in our conversion priority list.

Very old versions of our software and OSX

Very old versions of our CDs will not run on OSX. OSX compatible software has a large game icon and three smaller icons for the manual, license, and registration. If the CD opens up with lots of little folders, then it is not OSX compatible. We offer an inexpensive upgrade program. Details are found at the Replacement Program page.

OS X—Classic Mode

Very old versions of our software will run in classic mode on OSX. They will run on OS X Panther version 10.2.5 and higher, OSX Jaguar 10.3, and OSX 10.4 Tiger. OSX 10.5 Leopard and above do not have a Classic mode so the software will not run.

Macintosh Troubleshooting

We've only had one tech support question specific to OSX and it involves sound recording. If you are using an external microphone you may have to open the Sound item in the System Preferences and change the input from “internal” to the microphone (it will usually be listed by name).

Using the Record Buttons

Many of our titles use buttons that behave the same way as buttons on a tape recorder. Click on the round red button and then release it. That starts the recording and the rectangle turns from gray to red. Say your sound. Then click on the red rectangle to stop the recording. The arrow turns green and you can play back your recording. You can play back your recording as many times as you want. When you go to the next page it is erased. You can record over the existing recording by repeating the process.

Recording sound on laptops

Macintosh laptops have good microphones but because they are so close to the computer, you pick up noise from the computer fan. Starting with OS 10.5 Leopard there is a checkbox in the sound control panel that improves the sound tremendously. Click on the Use ambient noise reduction checkbox and slide the volume control for the microphone all the way to the right. You should be able to record voices without a lot of background noise and without having to be close to the laptop.

Speech Visualization Models aren't showing up.

Sometimes Client Manager doesn't know where to find the speech models so you need to teach it where they are. When you first launch Client Manager, go to the bottom right corner and click on Launch Game then Add Game

A dialog box will pop up with a bunch of files and folders listed. Open the folder where you have copied the Speech Visualization game (e.g. Desktop or Applications). Open the Speech Visualization folder. Then click on the file Speech Visualization.jar. The Open button will highlight. Click on it and Client Manager will be able to find the models.

Add Speech Visualization to Client Manager

Client Manager and Articulation

Client Manager needs to know where each LocuTour game is located on your hard disk in order to launch the game. Normally, you add the game from the Launch button and then Client Manager can find it. It's a little different for Articulation I. Artic I is a two-disc set and both applications must be in the same folder (or on the Desktop) for Client Manager to find them. If you let Client Manager know where Disc 1 is located, it will find Disc 2 when you run Client Manager. Follow the steps above for Speech Visualization except look for the folder with the Articulation 1 application.

Contact Us

If you have questions, please call our tech support line at 800-777-3166 or 805-544-0775.
You can also e-mail Tech-Support at our domain name, learningfundamentals.com and we'll get back to you within a few hours.

Summer Hours:

Weekdays
9:00 A.M. to 1:00 P.M. Pacific Time
We're usually in the office earlier and later but are often with clients.