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Windows XP, Vista, or Windows 7

We need permission to record voices and preferences on the user's hard drive. Some administrators have locked down the computers so that we don't have permission to write to the hard drive. They will have to grant our programs permission to run. If they know enough to lock down the computer, they should know enough to give users permission to write to their temporary directory and their programs directory. If you do not have an IT department and you are the only user of the computer, you are probably the administrator and should have no permissions problems.

Display is truncated on Windows 7

Windows 7 allows you to change the display scaling using the control panel. If display scaling is set to 150% in Control Panel -> Appearances and Personalization -> Display -> Make text or other items larger or smaller the screen may appear truncated and the text will be badly pixellated, particularly at screen resolutions of 768 pixels high or below (e.g. 1366x768, 1024x768, 800x600, 640x480).

If this setting is 150%, please try running our software with display scaling set at 125% or 100% and that will fix the grainy/truncated text.

The screen is really tiny.

Sound Recording

Almost all of our support calls for Windows involve sound recording issues. In most cases, the microphone was not plugged in to the correct port (it needs to be in the microphone port—not the line-in port), there was no microphone attached to the computer, or the microphone sound volume was set to mute. Sometimes it is just a misunderstanding of how the recording buttons work.

Using the Record Buttons

Many of our titles use buttons that behave the same way as buttons on a tape recorder. Click on the round red button and then release it. That starts the recording and the rectangle turns from gray to red. Say your sound. Then click on the red rectangle to stop the recording. The arrow turns green and you can play back your recording. You can play back your recording as many times as you want. When you go to the next page it is erased. You can record over the existing recording by repeating the process.

Microphone settings on Windows 7

To check the input level of the microphone, right click the speaker icon, located in the task bar at the bottom right corner of the screen. Choose 'Recording Devices'. Double-click on the correct microphone. Volume will be in the 'Levels' tab. Microphone boost may be there or in the 'Custom' tab, make sure it's checked if the level is at 100 and recording is still too quiet, or unchecked if recording is too loud and distorted. Make sure the checkbox in the 'Listen' tab is unchecked if you're hearing microphone feedback.

Microphone settings on Windows XP

On most versions of Windows XP you can double-click the little (yellow/grey) speaker icon, located in your task bar at the bottom-right corner of the screen, to open the recording control panel. Otherwise, you can find it from Start -> Settings -> Control Panels -> Sounds and Multimedia. Make sure that the microphone level is set fairly high and the microphone is not muted.

You may first need to change from playback volume to recording volume by opening the Options menu and selecting Properties, then making sure "Recording" is selected in the "Adjust volume for" section and clicking OK. Then make sure "Select" is checked next to "Mic Volume".

You can find the volume control from the Start/Control Panels/Sounds and Audio Devices. You can also access it by right clicking on the speaker at the bottom right hand side of the screen and choosing Adjust Audio Properties.

The first screen looks like this. Click on the Audio tab.

To test if you can record on Windows, go to Start > Programs > Accessories > Multimedia > Sound Recording. If you can record and play back sounds from there then our software will work as well. Note that the Sound Recorder uses the same button system that we do, as described below.

No Sound

If you have no sound, make sure that speakers are plugged in to the correct port on the computer, that they are turned on, and that the volume is turned up. Check for loose connections.

Microphone Feedback

Open the sound control panel and check to be sure that the play through option (or listen) is not selected. Some toys that connect to the computer, e.g. Barney, turn the play through option on. This will result in a high pitched feedback sound that is louder the closer the microphone is to the speakers. You may have to restart the machine for changes to take effect.

Sound Quality

Sound quality depends very much on the microphone used. Using an external mic that is not too close to the computer will produce CD quality sound. Using an internal mic or one that is very close to the computer will produce good sound but will also pick up the background noise of the computer and trackpad clicks.

Articulation I and Client Manager

Articulation I is the only software title that we sell that comes on two discs and for historical reasons you need to pick the disc you want to use, even if it is installed on your hard drive. You must run the setup program on each disc in order for all of the words to be installed. The first disc will install icons for Disc 1 and Disc 2, but it does not prompt you for the additional disc.
If you want to run Artic from Client Managar, you will see this screen

Select the disc you want to use from the dialog box.

Older versions of LocuTour Software

If you purchased your software after 2001, then your software is probably compatible with Windows 2000 or newer. A complete list of compatible version numbers is here..

Checking for Compatible CDs

• If your CD has a color label, it is compatible.
• If the installer asks you to go to our web site and register, then it is compatible.
• If you find a Win2000 folder on your CD with a setup.exe file inside of it, then it is compatible. Re-install the software using this setup file.
• If your CD does not have a colored label (black text only) and you don't see a Win2000 folder on your CD, then it's not compatible.
• If the installer asks you whether you want to install on Windows 3.1 or Windows 95 then your software is definitely not compatible.

Updates for many titles can be downloaded here. For titles that are not listed, or if you want to receive a new CD, instructions for updating by mail are here.

Updating Client Manager to the latest version that warns you about deleting your data in the installer

For compatibility with Windows Vista and 7, the newest versions of Client Manager save your client information in a different location. If you have many clients, follow the steps below to transfer your old information over before installing:

IMPORTANT: If you don't understand/have trouble with any step of this process, please call us or your system administrator or you WILL lose your old clients.

First, copy the data out of the old version of Client Manager:

• Go to (My Computer or Computer) -> Local Disk (C:) -> Program Files -> LocuTour Multimedia -> Client Manager
• Drag the Data folder to your Desktop while holding down the Ctrl key. A copying progress window should appear briefly.
• Open the Data folder on your Desktop and make sure it contains several files including folders for your clients, then close it.

Second, you're going to need to enable display of hidden files and folders (you may need an administrator to do this)

• Go to the Control Panel
• Choose Folder Options (you may need to search for it on newer versions of windows)
• Choose the View tab
• In the 'Hidden Files and folders' folder, choose the option 'Show hidden files and folders'
• Hit Apply and OK then close Control Panel.

Third, install the new version of Client Manager, choosing the option to continue at each of the warning popups. Run the new Client Manager, log in, and then quit before creating any clients or running any games.

Fourth, copy the data folder you copied to your desktop into the new Client Manager data directory

• Go to (My Computer or Computer) -> Local Disk (C:) -> Documents and Settings (on Windows XP) or Users (Windows 7) -> <> -> Application Data -> LocuTour Multimedia -> Client Manager
• Drag the Data folder from your desktop into this folder while holding down the Ctrl key. It should ask you to Confirm Folder Replace, choose Yes to All and then a copying progress window should appear briefly.

Finally, run Client Manager again and make sure your old clients are there.

Sometimes Client Manager cannot find a game that is on your system, or if a game was installed by an administrator, it cannot find files that are normally available to it. In this example, Client Manager already knows about Speech Visualization but can't see the sound files that it needs. By adding Speech Visualization again, it will find the sound files.

At the bottom of Client Manager, click on Launch Game and then Add Game

Pick Local Disk (C:)

Then pick Program files (X86)

Then pick LocuTour Multimedia

Now pick the game you want to add, in this case Speech Visualization

Then pick the game name with .jar

Problems opening Reproducibles with Adobe Reader 8 and above

The 3.x versions of selected titles which include Reproducibles on the CD are incompatible with Adobe Reader 8 and above. To the right of each title is a link to the update file. Click on the link to download the update. The updates are less than 350KB in size, so should be quick to download.

When the installer has finished downloading, double-click on it. The program will find your copy of the title and change the necessary files for it to work with Adobe Reader 8.

Troubleshooting steps for older CDs

I. Error message is as follows:

If there is a Win2000 folder on your CD the go to step II. If not, then your CD is not compatible with Windows 2000/XP. Read the instructions in the previous paragraph.

II. Install or re-install the program.

Log in as Administrator.
Go to the "My Computer" icon at the top left of the screen. Double-click on it to open.
Look for a CD icon that is labeled with the game name.
Open the CD and look for a folder called "Win2000". Run the "Setup.exe" file inside this folder.

III. Run the program.

You can run as a normal user or as Admin.
There should be an icon on the desktop for the game that you installed. Double-click it to start.
You can also start the game from the "Start" button: Start:Programs:LocuTour:GameName.

Miscellaneous Hints

Error Message: Application Error "This application cannot run".

A program has placed old versions of Macromedia Director run-time files in your system folder. To fix: Open C:\Windows and C:\Windows\System32 and delete the files called dirapi.dll and iml32.dll. Try running the LocuTour program again. As with all things Windows, a restart may be required.

Error Message: "Settings Not Found"

Many of our programs save a settings file in your temp folder. This error is common after the Demo CD has been run. To fix the problem, open up "C:\windows\temp". In that folder, erase any file that ends in '.cst'. If the program is Articulation II, the file is called "ArticII.cst" etc.

Intro Music Doesn't Stop Playing

If the intro continues to play after clicking on the screen, then you most likely opened the program twice. When you double-click the shortcut to start the program, you might have clicked it too many times, causing multiple copies of the program to open. To fix this problem, close the program and double check your start bar to make sure there are no other copies of the program open. Then re-open the program, making sure that you only open it once.

Contact Us

If you have questions, please call our tech support line at 800-777-3166 or 805-544-0775.
You can also e-mail Tech-Support at our domain name, learningfundamentals.com and we'll get back to you within a few hours.

Spring Hours:

Weekdays
9:00 A.M. to 1:00 P.M. Pacific Time
We're usually in the office earlier and later but are often with clients.